The Travel Advisor is a registered South African entity responsible to arrange travel on your request and the delivery of travel arrangements is through third party suppliers.

RATES

  • All prices are quoted in South African Rands (ZAR) unless otherwise indicated.
  • All prices are quoted on a per person basis, unless otherwise indicated.
  • The cost of your product or service could increase due to demand, supplier rulings and exchange rate increases, subject to confirmation as per third party terms & conditions.
  • All refunds will be made in a timeous manner in the South African Rand value as received on the day of payment.
  • All foreign payments will be converted into South African Rand (ZAR) using the exchange rate on the transaction day of payment.
Air and Land Travel
  • Prices of air and land travel can increase on a daily basis.
  • Time frame for holding airfare would be determined by third party.
  • The price is only guaranteed when paid in full.
  • Throughfare flights recommended for connecting flights. Airline would place you on the next available flight should you miss your flight if on throughfare, not for individually booked flights or as per conditions stipulated in relevant airlines at the time.
  • Refer to deposit and cancellation policy for payment terms and conditions.

PAYMENT

  • Once Full Payment has been received in The Travel Advisors bank account, your travel documents will be released.
  • The product or service cost could increase due to demand and supplier rulings and exchange rate increases in the time it takes for your transfer to clear. All increases will need to be paid by you.

Payment Methods

  • By electronic transfer : Proof of the electronic transfer must be sent to your Travel Specialist via email. Bank details will be indicated on your quote / invoice.
  • By credit card and debit cards : We do not process credit cards manually but through a secure payment gateway PayGate. A secure link will be emailed to you whereby you can process your credit or debit card payment directly. An additional surcharge will be charged for all credit card payments according to relevant credit card banking fees.

DEPOSIT POLICY

Land Arrangements and Confirmed Excursions (excluding Air and Sea Travel)

  • 25% non-refundable deposit would need to be paid at time of confirmation.
  • The remainder (75%) needs to be paid in full 60 days prior to travel.
  • During peak holiday periods or special events, full payment needs to be made at time of confirmation.

Air and Sea Travel

  • 100% Full payment at time of confirmation.
Cancellation Policy

Land Arrangements and Confirmed Excursions (excluding Air and Sea Travel)

  • Cancellations are only effective on receipt of written notification.
  • 25% non-refundable deposit would need to be paid at time of confirmation.
  • 50% cancellation charge will apply should travel be cancelled within 90 and 61 days of travel.
  • 75% cancellation charge will apply should travel be cancelled within 60 and 46 days of travel.
  • 100% cancellation charge will apply should travel be cancelled within 45 days of travel.
  • Please note: Dependent on when you cancel, all third party suppliers have their own cancellation penalties which we attempt to cover.
  • The Travel Advisor will charge a small fee for processing the cancellation of your booking.

Air and Sea Travel

  • Cancellations are only effective on receipt of written notification.
  • Airline and Sea supplier cancellation policies will be adhered to.
  • Refunds by airlines will take a minimum of 12 weeks.
  • The Travel Advisor will charge a small fee for processing the cancellation of your booking.
Booking Amendments
  • Amendments depend on the rules of your ticket or the rules of the third party supplier.
  • Possible penalties may apply for changes, if any changes possible.
  • The third party supplier can charge a fee for changing your booking (either for a name change, date or time change), The Travel Advisor will charge a small service fee.
  • All changes must be agreed to in writing by yourself.
  • All fees relating to the change will be payable by you.
Medical and Travel Insurance
  • Medical and Travel Insurance is recommended for all travel and adventure safaris. Own responsibility.
  • Medical and Travel Insurance should be purchased when the deposit payment is made. The Travel Advisor can assist with recommendations of a preferred Travel Broker Insurance Company. Please request this information.
  • Please send copies of your insurance policies to The Travel Advisor for safe keeping.
  • Contact the insurer directly should you have any queries or need to lodge a claim. The Travel Advisor is not a registered Insurance Broker and cannot answer any questions regarding to policies and claims.
Passport and Visas
  • Passport and Visa Requirements are the sole responsibility of the Traveller
  • Passports need to be valid for at least 6 months after the return date of travel and have between 2 to 4 consecutive blank pages within them for Immigration / Customs stamps. The number of pages required would be dependent on the country visiting and number of countries you would be visiting. Please consult your local Embassy to confirm the exact amount required for each country.
  • Upon request, your Travel Specialist will check with Visa suppliers or Embassies if you need a Visa, however recommend the traveller to double check locally.
  • Upon request, The Travel Advisor will assist you to secure your Visa through third party Visa suppliers.
  • If Visa suppliers do not supply the correct advice, or do not supply the Visa in time for your travel, any claims must be directed towards the Visa Company.
  • If entry into any country is denied, this is a customs, internal security or home affairs issue and outside of The Travel Advisor and the Visa suppliers control.
  • The Travel Advisor cannot be held liable for any claims resulting from a country refusing you entry.
  • The Travel Advisor also cannot be held liable for incorrect advice given by Visa companies or Embassies.
Child Policies For Travel
  • Each country may have their own child policy for minors travelling to foreign countries. Please contact a local Embassy for detailed information and requirements prior to departure.
  • The Travel Advisor would be able to advise the Child Policy on your behalf, and upon request, however recommend the traveller double checks locally.
  • The Travel Advisor cannot be held liable for any claims resulting from a country refusing departure or entry into a particular country with strict rules and regulations.
  • The Travel Advisor cannot be held liable for incorrect advice given by Embassies.
Third Party Suppliers
  • Third party suppliers are the providers of your travel.
  • This includes tour operators of air transport, land accommodation, adventure tours, insurers, Visa suppliers, Forex suppliers and car rental companies amongst others.
  • Each supplier has their own terms and conditions.
  • Upon request, The Travel Advisor will provide third party terms and conditions.
Your Travel Service
  • The Travel Advisor cannot be held responsible for any delay, additional expense or inconvenience, loss or injury caused directly or indirectly by the cancellation or postponement of travel because of factors outside of their control and which is not preventable by reasonable diligence on our part.
  • These factors are acts of God, weather, pandemics, epidemics, liquidation of travel service providers i.e. airlines, hotels, guest houses etc, mechanical failure, riots, strikes, political uprisings etc
Delivery or non-delivery of Service
  • Any travel booked and confirmed is considered to be with your approval and consent to the conditions outlined at time of confirmation.
  • Any difficulties during your travel, or have an official complaint, please bring this to the attention of the third party supplier immediately.
  • If you do not receive adequate assistance, please advise your Travel Specialist.
  • Any claim that you have regards delivery or non-delivery of service must be directed towards the third party supplier.
Important Information
  • The Travel Advisor cannot guarantee the safety standards or satisfactory performance of any supplier.
  • Stolen luggage must be reported to the airline within 24 hours.
  • The Travel Advisor is not responsible for the death, personal injury, illness, any damages or losses occurring through the provision or omission of a service or product from a third party supplier.
Governing Law

The laws of South Africa will apply to the agreement between yourself and The Travel Advisor.